Asstory

Refund Policy

We strive for complete customer satisfaction. Learn everything about our refund terms and eligibility.

Effective from: January 15, 2024

At Asstory, we are committed to providing accurate and reliable property valuation services auction discovery features. This Refund Policy outlines the terms and conditions under which refunds may be processed for our premium valuation services.

Please read this policy carefully before making any payment for our services. By using our paid services, you agree to the terms outlined in this refund policy.

Refund Conditions

Understanding when refunds are applicable

Eligible for Full Refund

  • Technical issues preventing report generation within 24 hours
  • Significant errors in valuation data due to system malfunction
  • Service unavailability for more than 48 hours
  • Duplicate charges for the same valuation request

Partial Refund Eligible

  • Minor discrepancies in property details that don't affect overall valuation
  • Delayed report delivery between 24-72 hours
  • Incomplete amenity information in the final report
  • Partial refunds are assessed case-by-case depending on impact and service delivered.

Non-Refundable

  • Successfully delivered valuation reports
  • User error in providing incorrect property information
  • Change of mind after report generation
  • Market fluctuations affecting property values
  • Access to auction listings or auction-related insights once provided

Refund Process & Timeline

How to Request a Refund

  1. 1. Contact our support team within 7 days
  2. 2. Provide your transaction ID and reason
  3. 3. Submit any supporting documentation
  4. 4. Wait for our team to review your request

Processing Timeline

  • • Review: 2-3 business days
  • • Approval notification: 1 business day
  • • Refund processing: 5-10 business days (depending on payment method)
  • • Bank credit: depends on your bank / card issuer

Important Notes

  • • Refunds will be processed to the original payment method
  • • Processing fees (if any) are non-refundable
  • • Refund requests must be made within 7 days of service delivery
  • • Refund decisions are made based on this policy and applicable laws

Need Help with Refunds?

Our customer support team is here to help you with any refund-related queries. Contact us through any of the following channels:

Contact Information

Email: info@asstory.in

Phone: +91 78782 83414

Support Hours: Mon-Sat, 9 AM - 7 PM

What to Include

  • • Transaction ID or receipt number
  • • Date of service purchase
  • • Detailed reason for refund request
  • • Screenshots or documentation (if applicable)